Letšeng is committed to listen concerns raised or grievances lodged by its external stakeholders, including Project Affected Communities (PACs) and to ensure that they are addressed timeously.
To lodge a grievance, please complete the following grievance log sheet
If you reside in the areas around the Letšeng Mine Site, you can get the printed version at the Area Chief’s Office.
Once completed, you may submit the log sheet to Letšeng CSRI and Communications Office or to the Area Chief or e-mail it to [INSERT E-MAIL ADDRESS DEDICATED FOR THIS]
If you want to remain anonymous, Letšeng will ensure that feedback is provided through your selected preferred method.
In the event of a collective grievance, please also submit the following delegation letter competed and signed by the persons who has authorised you to lodge the grievance on their behalf.
Grievance Delegation Letter
Once your grievance has been received by Letšeng, you will receive an acknowledge receipt with the assigned grievance reference number and the estimated timeline within which a response may be provided, or if the grievance falls outside the scope of Letšeng’s operations, advising you of the alternative avenues that you can use to address your grievance.
In the event the grievance falls within the scope of Letšeng’s operations, within 30 days from the date of acknowledgement receipt of the grievance, Letšeng will provide a response proposing the next steps and/or actions to be taken to have your grievance resolved.